Quick answers for KUBO.HOMES guests.
For full house rules, please read the Stay Guide.
For property-specific details, maps, facilities, booking links, parking information, bed size, bathroom setup, and layout, please check your property page from Stays.
When will I receive check-in details?
Usually 1 to 2 hours before 16:00 on the check-in day, through the booking platform, after required guest information is completed.
Where do I submit guest information?
Use Guest Registration when requested for your reservation.
We collect this information only to meet Japanese lodging and local health center requirements.
For data retention and privacy details, please read our Privacy Policy.
What time are check-in and check-out?
Check-in starts from 16:00. Check-out is before 11:00. Early check-in or late check-out must be requested in advance and depends on availability.
Can I store luggage?
No. Please use coin lockers at major stations before check-in or after check-out.
How do I get to the property?
Open your property page from Stays. Each property page lists nearby stations, estimated transit times, and a Google Maps link.
Where can I check prices, availability, reviews, and cancellation rules?
Use the Airbnb or Booking links on each property page. Prices, availability, payment, cancellation rules, reviews, and reservation conditions are managed by the booking platform.
What is provided?
Facilities and amenities differ by property. Please check each property page for layout, bed size, bathroom setup, parking, kitchen, laundry, and amenities.
What is not provided?
Items such as toothbrushes, seasonings, cooking oil, salt, dryer, and luggage storage are not provided unless clearly stated on the property page.
Is laundry available?
Laundry facilities differ by property. Please check each property page for details.
Are visitors, pets, smoking, or parties allowed?
No.
Only registered guests may enter. Visitors, unregistered guests, pets, smoking, parties, events, karaoke, and loud gatherings are not allowed.
For full house rules, please read the Stay Guide.
Are the properties suitable for infants?
Stays with infants are not recommended because infant safety equipment and protective design are not provided.
Do I need to remove shoes?
Yes.
Please remove outdoor shoes at the entrance. Indoor slippers are for indoor use only.
For full house rules, please read the Stay Guide.
Is parking available?
Parking availability differs by property. Please check each property page for parking information before booking or arrival.
How should I handle trash?
Please follow the trash guide inside the property.
Trash rules may differ by property.
For full details, please read the Stay Guide.
Where can I find travel planning resources?
For tourism, transport, ticket, and restaurant websites, see Travel Resources.
What should I do in an emergency?
Contact us immediately through the booking platform message system. For life-threatening emergencies, contact local emergency services first.