Stay Guide

This is the main guide for KUBO.HOMES guest flow and house rules. For property-specific stations, booking links, and local notes, use Stay. For short answers, use FAQ.

Before Arrival

Confirm your property, dates, guest count, unit, and booking platform.
Complete StayPass before arrival when requested.
Luggage storage is not available before check-in or after check-out. Use coin lockers at major stations if needed.
Contact us in advance for unit clarification, parking questions, early check-in, or late check-out requests.

Check-in

Standard check-in starts from 16:00.
Door code and check-in guide are usually sent through the booking platform 1 to 2 hours before 16:00 on the check-in day, after required guest information is completed.
Use the entrance, unit, and key instructions that match your reservation.

House Rules

Only registered guests may enter. Visitors and unregistered guests are not allowed.
Pets are not allowed. Stays with infants are not recommended because infant safety equipment and protective design are not provided.
All properties are in quiet residential neighborhoods. No parties, events, karaoke, loud gatherings, or behavior that disturbs neighbors.
No smoking inside, at entrances, on balconies, directly in front of the house, or in the nearby area.
Remove outdoor shoes at the entrance. In tatami rooms, use socks or bare feet only.

Facilities

Provided: Wi-Fi, air conditioning, washing machine, microwave, refrigerator, TV, towels, shampoo, conditioner, body soap, kitchen, basic cookware, and tableware.
Not provided: Toothbrushes, seasonings, cooking oil, salt, dryer, and luggage storage are not provided.
Nearby coin laundries are usually convenient for drying clothes or larger laundry.

Trash & Check-out

Follow the trash guide inside the property. Collection times differ by property.
Seal full trash bags and place them in the marked industrial waste bin at the required time. The bin is usually within 2 to 3 meters outside the entrance.
Check-out is before 11:00. Lock up, return keys or lockbox items as instructed, and check carefully for belongings.
Items left after check-out may be discarded by cleaning staff.

Urgent Issues

For urgent issues during your stay, contact us immediately through the booking platform message system.
In urgent maintenance or safety situations, staff may enter after notice, or without prior notice in an emergency.