Privacy Policy
KUBO.HOMES handles guest information only for accommodation operation, guest support, legal compliance, safety, security, and service improvement.
Information We May Collect
- Reservation details such as guest name, stay dates, property name, booking platform, and contact details.
- Guest information submitted through StayPass, including information required for guest registration where applicable.
- Messages sent through this website, email, booking platforms, or other communication channels.
- Basic website usage information, such as page visits and technical data, if analytics tools are enabled.
How We Use Information
- To manage reservations and identify the correct property or unit.
- To provide check-in instructions, house rules, arrival support, and guest communication.
- To comply with legal, administrative, lodging, tax, safety, and security requirements.
- To respond to inquiries, lost items, maintenance issues, or post-stay support.
- To improve the website, StayPass flow, guest guide, and service quality.
StayPass
StayPass is used for guest information submission before arrival. Guests should submit accurate information for the correct reservation and property.
Access to submitted information is limited to people who need it for accommodation management, legal compliance, or guest support.
Third-Party Booking Platforms
If you book through Airbnb, Booking.com, or another platform, payment, reservation management, cancellation terms, reviews, and platform account data are handled under that platform’s own terms and privacy policy.
KUBO.HOMES may receive reservation details from those platforms as needed to provide the stay.
Data Sharing
We do not sell guest personal information.
Information may be shared only when necessary with service providers, booking platforms, property operation staff, legal authorities, or professional advisers for accommodation, safety, compliance, or dispute-resolution purposes.
Data Retention
Guest information is retained only as long as necessary for accommodation operation, legal compliance, accounting, safety, and dispute-resolution purposes.
Retention periods may differ depending on the type of information and applicable rules.
Security
We take reasonable measures to protect guest information. However, no website, form, email, or online service can be guaranteed to be completely secure.
Guest Requests
Guests may contact KUBO.HOMES to ask about their personal information, request corrections, or request deletion where legally possible.
Some records may need to be retained for legal, accounting, safety, or dispute-resolution reasons.
Contact
For privacy-related questions, please use the Contact page.